Freshdesk

Helpdesk Software

Cloud-based helpdesk software that centralizes customer conversations, automates ticket management, and enables agents to deliver faster, more consistent support across channels.

LocationSan Mateo

Employees1000+ employees

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Freshdesk is a helpdesk platform by Freshworks designed to help support teams manage customer inquiries efficiently. It unifies requests from email, chat, phone, social, and self-service portals into a shared ticketing system. The software includes automated workflows, service level agreements (SLAs), collision detection, and reporting to increase team productivity and visibility. With multichannel support, customizable dashboards, and integrations with CRM and collaboration tools, Freshdesk helps organizations scale support operations and improve customer satisfaction.

Key Features:

Unifies customer conversations from email, chat, phone, social, and self-service into a single ticketing system.
Automates ticket routing, prioritization, and escalation with workflows and SLA rules.
Provides a knowledge base and self-service portal to reduce repetitive inquiries.
Offers reporting and analytics to monitor support performance and trends.
Enables collaboration with collision detection and shared inbox capabilities.

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