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Intercom

Helpdesk Software

AI-driven helpdesk platform that unifies customer support, automation, and communication into one seamless service suite for faster, more personalized experiences.

LocationSan Francisco
Employees1000+ employees

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Intercom is a leading AI-powered helpdesk platform designed to help businesses provide seamless customer support. It combines live chat, automation, ticketing, and an AI agent to deliver faster and more efficient service across channels. Teams can centralize support operations, automate repetitive tasks, and use contextual insights to improve resolution times and customer satisfaction. The platform enables both human and AI collaboration, ensuring smooth handoffs and consistent customer experiences.

Key Features:

  • Automates customer interactions with an AI-powered support agent.

  • Centralizes communication across chat, email, and self-service channels.

  • Streamlines ticket management and team collaboration in one workspace.

  • Provides real-time insights to improve response speed and customer satisfaction.

  • Offers seamless transitions between AI and human support agents.

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