Kustomer

Helpdesk Software

Kustomer is an omnichannel customer service platform that unifies conversations, automates workflows, and provides agents with full customer context to deliver personalized support.

LocationNew York

Employees251-1000 employees

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Kustomer is a customer service CRM platform designed to streamline support operations. It unifies interactions from email, chat, social media, and voice into a single timeline, giving agents complete visibility into the customer journey. With AI-powered automation, tagging, and routing, Kustomer helps teams resolve issues faster and more efficiently. Its analytics tools enable managers to monitor performance, track KPIs, and optimize customer experiences. The platform integrates seamlessly with third-party tools and scales for enterprise use.

Key Features:

Consolidates customer interactions across multiple channels into one unified timeline.
Automates support workflows with AI-based routing and tagging (inferred).
Provides contextual insights and customer history to agents in real time.
Integrates with major CRMs, messaging apps, and e-commerce tools.
Offers analytics dashboards to track agent performance and customer satisfaction.

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