Gorgias

Helpdesk Software

Gorgias is a conversational AI and helpdesk platform designed for ecommerce brands to automate support, resolve inquiries efficiently, and drive sales through integrated AI workflows.

LocationSan Francisco & CA

Employees251-1000 employees

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Gorgias is a helpdesk and conversational AI platform built for ecommerce businesses. It centralizes customer support across email, chat, social, and marketplaces, and uses AI to automate responses, categorize tickets, and suggest answers to agents. The system can recommend products, assist with order status, and turn support conversations into revenue opportunities. It integrates with major ecommerce platforms to provide context-aware support and improve customer satisfaction while reducing manual workload.

Key Features:

Automates customer support with AI-driven responses and intent categorization.
Centralizes messages from multiple channels into a unified helpdesk inbox.
Suggests relevant product or order information during support interactions.
Enables agents to resolve tickets faster with AI recommendations and macros.
Tracks support performance with analytics and reporting.

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