Help Scout

Helpdesk Software

Modern customer support platform that helps growing businesses manage conversations, resolve issues efficiently, and deliver personalized service across email, chat, and self-service channels.

LocationBoston, MA

Employees51-250 employees

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Help Scout is a scalable helpdesk platform designed for growing businesses that need to provide efficient, human-centered customer support. It centralizes customer conversations from email, live chat, and other channels into a shared inbox, enabling teams to collaborate and respond quickly. The platform also includes tools for automation, reporting, and knowledge base creation to boost productivity and empower customers with self-service options. Help Scout integrates with popular business tools and is suitable for support teams looking to streamline workflows and elevate customer experiences.

Key Features:

Centralizes customer conversations from email, chat, and other channels into a shared inbox.
Enables team collaboration with assignment, notes, and workflow automation.
Provides reporting and analytics to track support performance and customer satisfaction.
Offers a self-service knowledge base to reduce incoming inquiries.

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